Privacy Policy

Effective Date: 26 July 2026

At Crafty Byhams, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

When you place an order or contact us, we may collect:

  • Your name

  • Email address

  • Postal address

  • Telephone number (if provided)

  • Details required to personalise your order

  • Payment information (processed securely by our payment providers—we do not store your payment card details)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Create personalised products

  • Respond to enquiries

  • Provide customer support

  • Meet our legal and accounting obligations

  • Improve our products and services

We only collect information that is necessary for these purposes.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared with trusted third parties only where necessary, such as:

  • Payment processors

  • Delivery and courier companies

  • Website hosting providers

  • Professional advisers where legally required

These providers are required to protect your information.

Data Security

We take appropriate technical and organisational measures to keep your personal information secure and protect it from unauthorised access, loss or misuse.

Data Retention

We keep personal information only for as long as necessary to fulfil your order, comply with legal obligations, resolve disputes and maintain business records.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website. You can manage or disable cookies through your browser settings.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where applicable

  • Object to or restrict certain processing

  • Request a copy of your personal data

  • Withdraw consent where processing is based on consent

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Crafty Byhams

Email: [Insert your email address]

Website: www.craftybyhams.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.