How do I place an order?

Simply browse our products, choose your preferred options, add any personalisation details where required, and complete checkout securely through our website.

Can I personalise my order?

Yes! Many of our products can be personalised with names, dates, messages, photographs or custom artwork. Each product page will explain the available personalisation options.

Can I upload my own logo or image?

Absolutely. We can engrave or print many customer-supplied logos, photographs and designs. Please ensure you have permission to use any images or artwork you upload.

What products do you sell?

We create a wide range of personalised gifts including:

• Laser engraved gifts

• Slate coasters

• Wooden gifts

• Bamboo products

• Personalised mugs

• Custom clothing

• Keyrings

• Jewellery

• 3D printed products

• Wedding gifts

• Business promotional items

• Bespoke keepsakes

Are your products handmade?

Many of our items are handmade, personalised or finished by hand. As a result, every product is unique and may have slight natural variations.

Will my engraved product look exactly like the photos?

Natural materials such as wood, slate and leather vary in colour and grain, making every engraved item one of a kind.

Can I see a proof before my item is made?

For many bespoke or business orders, we can provide a digital proof before production. This may not be available for every product.

Can I change my personalisation after ordering?

If production has not yet started, we will do our best to help. Once production begins, changes may no longer be possible.

What if I make a spelling mistake?

Please check your personalisation carefully before placing your order. We engrave and print exactly what you provide.

How long will my order take?

Production times vary depending on the product and level of personalisation. Estimated production times are shown on each product page.

Do you deliver throughout the UK?

Yes. We deliver across the United Kingdom using trusted delivery partners.

Can I track my order?

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Can I return a personalised item?

Unfortunately, personalised and made-to-order products cannot normally be returned unless they are faulty, damaged or we've made an error.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with photographs of the item and packaging. We'll work quickly to resolve the issue

What payment methods do you accept?

We accept secure online payments through the payment options available during checkout.

Is it safe to order from your website?

Yes. Payments are processed securely, and we do not store your payment card information.

Do you offer bulk or corporate orders?

Yes. We regularly create personalised items for businesses, clubs, charities, schools and events. Please contact us for a personalised quotation.

Can you engrave company logos?

Yes, provided you own the logo or have permission from the copyright owner to use it.

Do you make completely custom products?

Yes! If you have an idea that isn't listed on our website, we'd love to hear from you. We enjoy creating bespoke gifts and unique personalised items.

Can I contact you before ordering?

Of course. If you have any questions about our products, personalisation options or delivery times, please get in touch. We're always happy to help.

Why choose Crafty Byhams?

At Crafty Byhams, we pride ourselves on creating high-quality personalised gifts with care and attention to detail. Whether it's a one-off keepsake or a large business order, every item is made with precision, creativity and excellent customer service at its heart.